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Testimonials

When parents rate their experience at On the Cusp, 96% reply with either “Excellent” or “Very Good”. 94% say they would refer their family and friends. Here are some recent comments:

 

We received wonderful care and wonderful advice from knowledgeable staff all the way around.

It was easy to find. When I got there, I was greeted promptly by smiling receptionist. After filling out new-patient paperwork, we waited a short time, and then someone came and gave us a tour of the entire building! We were there specifically for a lip tie evaluation. We were treated very kindly, and they paid special attention to make sure my kids were comfortable. Dr. Ashley was so nice, and listened to all of my questions. I had a bunch of them, and she was very patient, listened to them all, and answered them very thoroughly. Even though they knew I would not be changing dental providers, they still gave me a first-time gift for coming, a water mug with their logo on the side. I even offered to give it back since I probably would not be returning. They were very kind and said to keep it. They have a wall with pictures of children on it that are cavity-free. At the end of the month, they randomly draw a child’s name off of the wall, and that child wins a prize. Again, I said they did not have to do this for my children since we were not changing dental providers (we were only there for 8 lip tie assessment). They insisted that they go on the wall and be in the drawing for the prize anyway. I thought that was extremely neat. We received wonderful care and wonderful advice from knowledgeable staff all the way around. They treated my kids spectacularly, and I would recommend them to anyone and everyone! 🙂

– Keesha D

I don’t think there are any words to express how thankful I am for Dr. Roberts

So, I don’t even know where to begin because I don’t think there are any words to express how thankful I am for Dr. Roberts and his assistant for taking care of my son. They went above and beyond for us and I appreciate it so very much. Excellent team. They deserve more than just 5 stars.
– Amanda B.

“I wouldn’t dare go to another dentist”

Dr. Roberts was the best. I wouldn’t dare go to another dentist now that we have found him. Thank you to him and his staff.

– Nolyn P.

“With a son that has special needs…”

With a son that has special needs, everyone is so friendly and kind! And even more so patient. And even though we had to wait a few min past our appointment time we were given a gift card for the wait. You cannot beat this office! Thank you for all you do!!

– Cameron B.

“Very good with our 18 month old”

Very fast. We were seen immediately, and the dental hygenist was very good with our 18 month old.

– Alex J.

“So nice when your child enjoys going to the dentist!”

It’s so nice when your child ENJOYS going to the dentist! It’s great having a dentist that my daughter enjoys going to and that I trust. It’s one less thing as a parent that I have to worry about.

– Felicia R.

“Amazing 1st dental visit”

The entire staff was very friendly. This was my first visit ever to the dentist. I am 15 yrs old and even for a 15 yr old first visit can be a bit scary. The staff here put me at ease and I’m proud to say no cavities 🙂

– Laythan H.

“Five Star“

Five star.  I like how they have a room were u can go for privacy for your child.

– Damaria F.

“Super friendly”

Excellent services all around.  The environment was super friendly. Love the kids toys and games while waiting. Doctors was really nice. Staff was very pleasant and courteous!

– Emily H.

“My kids do not like going to the dentist”

Great first appointment.  My kids do not like going to the dentist, they are both a little apprehensive about their exams, but this has been our best experience thus far.

– Adalyn D.

“The new Dr. on staff is very friendly and informative!”

The new Dr. on staff is very friendly and informative. The patient appreciation day was a blast and Johnny was soo happy when he won the bike. This dental office is the best and always operate with a spirit of excellence.

– Johnny S.

“Already have referred friends”

I already have referred friends. Thank you for all your help Dr. Ashley. You and your staff were wonderful with my daughter and I thank you very much!

– Abigail M.

“Such a kid friendly environment”

We love the way the office makes us feel! Such a kid friendly environment. Everyone is always so kind! environment.

– Brodie C.

“Dr. Ashley was fantastic!”

This was the first time that we saw Dr. Ashley and she was fantastic! So kind and made us understand what we were doing. So glad she is part of the team!

– Harper C.

“Wish I could have came here when I was a kid!”

Amazing! Wish I could have came here when I was a kid! We have already referred you to some members of our family and friends!

– Azlynn M.

“I was nervous about taking my son to a new dentist since he is special needs”

I was nervous about taking my son to a new dentist since he is special needs.  He can be very energetic and hard to handle.  But the staff was amazing with him and didn’t make me feel embarrassed like I should leave.  Glad to finally found a good place for my son.

– Jacob W.

“Everyone I met was wonderful”

Everyone I met was wonderful even the receptionist at the desk played with the children and talked to them and was so helpful I would definitely recommend you to friends and family

– Shelby R.

“Cannot imagine taking Dylan anywhere else”

Your staff is always professional and friendly. Cannot imagine taking Dylan anywhere else.

– Dylan O.

“FAST, CARING, QUALITY SERVICE”

It was fast, caring, and quality service from dedicated professionals.

– Jacob C.

“TREATED LIKE ROYALTY”

Everyone in the office treated us tremendously.  Happy that we were referred to Dr. Roberts.  Thank you for the great experience and we look forward to seeing you in six months!

– Liam E.

“EVERYTHING WAS GREAT”

Everything and everyone was great. Thank you.

– Austyn F.

“PLANNING ON MOVING ALL MY CHILDREN TO YOUR OFFICE “

I was very pleased with the overall visit.  Am planning on moving all my children to your office.  All dental visit should be like your office.  Friendly and with the comfort and peace of the patient being one of the top priorities.  Thank you.

– Sarah B.

“EXCELLENT”

Our first visit was outstanding. The appointment was on time, the staff was very friendly and welcoming to the practice.

– Kailey C.

“LOVE LOVE THE OFFICE PERSONNEL, THE DENTAL ASSISTANTS AND THE DENTIST!!!!”

LOVE LOVE the office personnel, the dental assistants and the dentist!!!! Each one is great with kids!! Such a great team!!!! I wouldn’t want my daughter going anywhere else besides at On The Cusp Pediatric Dentistry. Big Smiles and Happy teeth!!!!

– Cheyenne M.

So Sweet and Pleasant… Wonderful and Friendly

Shasta the dental hygienist was so sweet and pleasant. Dr. Ashley was wonderful and so friendly. They were very good with my 20 month old and also made me feel comfortable!

– Madeline M.

The Office was Beautiful and Perfectly Kid-Friendly

The office was beautiful and perfectly kid/parent friendly.  The staff was kind and took the time to explain the paperwork. Dr Ashley and the techs are AMAZING.  They took the time to explain my 3 tear-old son’s dental info to me where I could understand it and they made him really comfortable.

– Kolton W.

5 Stars

My son is 12 and has never been to dentist before. He was so nervous coming here. When we arrived the staff was extremely hospitable. We came to the back entrance by accident and they let us in and walked us to the front desk. They welcomed is with a complimentary gift bag and gave us a tour. The technician was very detailed and walked my son step by step what she was doing and why. My son was extremely at ease and really enjoyed his visit. This place is amazing and would recommend it to everyone.

– Sandra M.

5 Star Service!!!

Everyone at On the Cusp were over top friendly and helpful. My son is autistic and needs extra attention. The staff were patient and knowledgeable about autism and working with children having special needs. I recommend them to every parent seeking a dentist for their child special needs or not. Even their financial team was friendly helpful explaining how my insurance worked and what they would cover. My son needed extensive care and oral surgery performed. Dr. Roberts called in a specialist right to his office the next week to consult and work on my son’s case. AMAZING!!!!

– Chrissy H.

Excellent Service and Staff is Terrific!

We were immediately greeted by the staff upon entering the business. They were kind and courteous and very welcoming. This was my child’s first visit and they took time with him but engaged with him on his 2 year old level. He was not scared and liked the dentist very much! It is definitely a much better experience than I expected and the service/treatment were excellent.

– DiGi G.

Genuine, Informative, and Extremely Caring

My 6 year old daughter has had some bad experiences at a prior dentist. She had high anxiety and they refused to work on her, but referred us to On The Cusp Pediatric. It was the best thing that could’ve happened for her. I wasn’t sure what to expect before walking in to the office. We were greeted immediately after we walked in the door. The office was clean and relaxing, my girls felt right at home playing on the tablets on the wall. Unaware we were even at a Dentist appointment. I was treated with respect, as well as my kids. They knew exactly how to deal with kids, and my kids at that. We were scheduled for the following day for my daughter to go under general anesthesia. Nerve wracking for my daughter and myself. We showed up in the morning, and once again greeted with kindness. The Dentist and Anesthesiologist both came out to talk with me and my daughter and explained to her in simple terms, and quietly to me step by step what would happen. They were so good throughout the entire appointment, I wasn’t too worried in the waiting room. The assistants came out to check with me and give me updates throughout the entire procedure. I couldn’t be more happy with the service we received, and recommend On The Cusp to any parent whose child needs dental work. We will be coming back for sure, no doubt about it.

– Megan S.

Five Stars!

Dr Roberts has been fantastic working with my two boys. My youngest has weak teeth so has needed more attention at 18 months old than my 4 year old has. He’s been patient and gentle each time with both of them, which not only helps them, but puts this mama at ease as well. The dental hygienists all have taken their time, not rushing my boys, and explain what they’re going to do to both to me and my oldest. All of the ladies at the front desk have been friendly and kind. Ms Christy especially goes above and beyond at welcoming my boys coming in and calming my littlest after (shhh, she gave him TWO prizes from the basket!) as even just a simple check up is slightly traumatic for him.

All in all, I’m glad I have this whole office on board as part of my kids treatment team.

– Trish G.

Fast, Kid-Friendly

Four of our children, ages 12, 10, 8, & 6, had cleanings & exams. A couple had X-rays & a couple had sealants put in new molars. Our 6-year-old had a baby tooth knocked out when she was 2 so Dr R has been watching closely the development of the adult tooth behind the lost one and has kept me well informed of the possibilities and treatment options. So far we are taking a wait-&-see approach, which I appreciate bc I am a less-is-more kind of mama when it comes to medical/dental interventions with our children. Dr R’s staff is great about scheduling so that we were only in the office 75 minutes total, from the time we walked in til the time we left! That included cleanings, X-rays, sealants, Dr R’s exam of each child, applying fluoride (which is optional), choosing prizes, having their photos taken for the “Cavity-Free Club” bulletin board, and squaring with insurance. He and his staff are very friendly and always make the kids feel comfortable. I appreciate the open floor plan where I can sit and have all 4 kids visible the whole time, no matter what their treatment is. There are iPads available for the kids to play games while they wait & even though the staff does clean them regularly I have the kids wash hands after using them but the whole place is brand new and very clean. Dr Roberts is a kind man who loves his family and it shows in his interactions with the families of his patients. I definitely recommend his practice.

– Stephanie F.

Truly Wonderful Staff

In my 20 years of taking my children to the dentist, OTCPD is pure heaven. From the time my family and I walked in the door we were greeted with genuine warmth. Our dental assistant who cleaned my children’s teeth was by far the most amazing human being ever. Dr. Ashley was not only a gifted expert in her field; exhibited compassion & kindness that is second to no one. My family was truly blessed to have such an experience with a truly wonderful staff!

– Shannin A.

My kids BEG to go to the dentist!!

My kids BEG to go to the dentist!! Our family adores On the Cusp! Everyone is so patient and kind and they really understand children. They can make my kids laugh even while they are feeling scared! Such a trustworthy group of professionals – never once have they pushed for unnecessary procedures or products. We are so excited for the opening of their midtown location!!

– Kalyn

Wonderful Experience

A wonderful experience today.. office staff was very friendly, dental assistant was patient with my difficult son, and dentist was very informative. You can tell that everyone working there loves kids!

– Randy

Amazing Everything

Amazing staff, amazing dentists, amazing everything. Not just good with kids, but amazing. The staff all seem to have kids so they didn’t just smile and play nice, they truly understood what would put my kids at ease. Plenty of toys. I highly recommend. Best dentist in general I have ever been too. Second visit: I cannot describe how much I love these people. I have been treated with love and respect. They have gone above and beyond anything I could imagine. I didn’t want to leave.

– Winnie

Very caring and welcoming.

Extremely personable! Very inviting! All the staff were excellent with my son. Very caring and welcoming. Would recommend to anyone.

– Nicole

Best Dental Office for Kids

We drove 5 1/2 hours one way and will continue to because this is the best dental office for kids. Dr. Chelsea treated our daughter like her own and handled her surgery (which was very extensive) with professional ease. Dr. Ryan checked in with us periodically while she was in surgery and even in recovery. I honestly can not say enough about OTC or Dr. Chelsea. Hands down, the best pediatric dentistry in the Midwest

– Patient Parent